Frequently Asked Questions (FAQ)

Help! I can't log in to the Upload page.

There are several reasons this might happen:

How do I know if I'm registered? If I've paid? If you have my Photos?

You are registered if you can Log In. If you can't log in, you aren't registered.

Once you log in you can see a listing of your uploaded photos and you can view each of your photos. You can also see your payment status, along with other Registration information, towards the bottom of that screen. Payments made by PayPal show up immediately. Remember it can take a week for a cheque to reach us. There is no fee for the Youth Category.

The Registration Form won't accept my Postal Code or Phone Number

The Registration Form only accepts a Postal Code in this format e.g. K0K3K0. Note only capital letters and numbers alternating. No spaces. For Phone Numbers e.g. 7059421890. Note only numbers, no dash, no spaces!

I haven't received my Confirmation Email. What do I do?

If you have not clicked on the link in the Confirmation Email you won't be able to log in to upload photos or make a payment. There are two reasons that might cause you to not receive the Confirmation Email:

Be extra careful entering your email address in the Contact Us Form!

What Happens to my Photo Uploads?

When you click the Upload button on the Uploads portal, your computer starts uploading your photo file. Once it's received on the server (and this can take several minutes, depending on the speed of your internet connection) the system starts to process your file.

First it measures the dimensions of your photograph to make sure it meets the Rules requirements. If it doesn't, you'll receive an error message.

Next it measure the size of your photo file to ensure it isn't too large to process. Generally anything over about 30Mb starts to be a problem. Again, the system lets you know if there is a problem. Contact us if you have questions!

All photos are judged anonymously. In order to ensure that, the system strips metadata from your file, and then renames the file with a randomly assigned filename. We keep a log so we know who submitted which photo, of course.

Finally the system creates a thumbnail for system use.

If any of these steps fail, you will receive a message on screen telling you what the problem is, and what to do about it.

If your photo passess all the system tests you can view your photo as the Judge will see it. Just click on the title in the listing of photos on your Uploads page. Use that link to make sure your photo is just the way you expect, and not upside down or with your name displayed!

Any questions? You can always Contact Us!

Where do I find the Contest Rules?

You can find the Contest Rules here

I have a question that isn't answered here.

If you have a question or a suggestion that isn't dealt with here, please Contact Us. We try to get back to you within one day.